Billing Term & Conditions

By placing an order on Cleo’s Shop, you agree to these billing terms and conditions. Please read them carefully before making a purchase.

Payment Methods

We accept Credit and Debit Cards. All payments are processed securely through Shopify’s payment system. Your payment information is never stored on our servers, keeping your personal and financial data safe.

Payment Authorization

By placing an order, you authorize Cleo’s Shop to charge your chosen payment method for the total amount of your order, including applicable taxes, shipping fees, and any discounts applied. 

We reserve the right to cancel or refuse orders if payment authorization cannot be completed successfully.

Billing Information

You must provide accurate billing details, including your name, billing address, email, and payment information. Orders with incomplete or incorrect billing information may be delayed or canceled.

Taxes and Additional Charges

Applicable sales tax or other taxes will be added automatically at checkout based on your shipping address and local regulations. 

Any additional fees, such as shipping or handling charges, will also be included in your order total.

Order Confirmation

After completing your purchase, you will receive an order confirmation email summarizing your order, billing amount, and shipping details. This email serves as proof of your transaction. 

Please review your order carefully and contact us immediately at lecleoshopstore@gmail.com if you notice any errors.

Refunds and Cancellations

If your order is eligible for a refund, the amount will be credited to your original payment method within 5–7 business days after we receive and inspect the returned item. 

If an order is canceled after confirmation, we will notify you via your registered email with details of the cancellation and any refund due.

Unauthorized Charges

If you notice any unauthorized charges on your payment method, contact us immediately at lecleoshopstore@gmail.com. We will investigate the issue and work to resolve it promptly.

Payment Disputes

All disputes related to billing should first be reported to Cleo’s Shop. We will attempt to resolve disputes quickly and fairly. Disputes may also be resolved through Shopify’s payment dispute process if necessary.

Changes to Billing Terms

Cleo’s Shop reserves the right to update or modify these billing terms at any time. Changes will take effect immediately upon posting on our website. Continued use of our store after such changes constitutes acceptance of the updated terms.

Contact for Billing Questions

For any questions regarding billing, payments, or refunds, please contact us at lecleoshopstore@gmail.com. Customer support is available Monday – Friday, 9:00 AM – 6:00 PM (EST).

We are committed to making your shopping experience safe, transparent, and worry-free.